Fitflop Returns

Things to note:
  • Returns are accepted up to 30 days from your order date.
  • Items must be unworn or in their original condition.
  • We unfortunately cannot accept liability for returned goods that we don’t receive, or for those that get damaged in shipping on their return.
  • Please keep hold of your proof of postage in case we need to see it later on.
  • Exchanges are free, but returns will incur a $15 postage fee.
  • We've partnered with Refundid to offer instant refunds! Select it as your return option below to get started.
  • Items need to be returned in a parcel bag. Please do not stick the returns label to the box. A $15 packaging fee will be deducted from your refund if the shoes are not returned in a parcel bag and in their original packaging. 

For New Zealand customers

  • At the moment, we currently can't offer exchanges. Return for refund is the only available option.
  • Returning the items back to Australia will be at the customer's cost.
  • Customers who elect to use our returns portal will have the return shipping fee deducted from their refund.

For in-store customers 

We will offer a refund or exchange of your purchase provided the following criteria are met:

  • Your refund / exchange is occurring within 14 days of the original purchase date.
  • You have proof of purchase (original receipt) together with the original payment method. If the original payment method is not available, a credit note, or exchange will be offered instead.
  • The items you wish to return / exchange are unworn, unmarked and in a resaleable condition. The original packaging must also be returned in a resaleable condition.
  • The item was purchased at full price.
  • Discounted items can be returned for a credit or exchange within 14 days of original purchase date.
  • Items purchased during a FINAL CLEARANCE promotion are heavily discounted and are not eligible for exchange, return or credit.

Faulty items: If your item is faulty (not normal wear & tear), we reserve the right to send the item to the manufacturer for review and assessment before a refund, repair or replacement is issued.

Credit notes: Credit notes are valid for 3 years from date of issue. Treat your credit note like cash as we cannot recover your credit note details if lost.


To start the exchange/return process please select a return option below:

Enter details below to get started

Enter details below to get started

Enter details below to get started