Terms & Conditions

    FitFlop “Win a Pair of Our New Arrival Sneakers” Competition – Terms & Conditions

    Eligibility:

    • This competition is open to Australian residents only.
    • Entrants must be 18 years or older.
    • Employees of FitFlop and their immediate families are not eligible to enter.

    How to Enter:

    • Follow @FitFlopAustralia on Instagram.
    • Like the competition post.
    • Tag a friend in the comments (each tag counts as one entry).
    • Bonus entry: Share the post to your Instagram Story and tag @FitFlopAustralia.
    • Entries must be made via the FitFlop Australia Instagram page.

    Competition Period:

    • The competition opens on 3rd April 2025 and closes at 11:59 PM (AWST) on 10th April 2025.
    • The winner will be drawn at random and announced via Instagram Direct Message on 11th April 2025.

    Prize:

    • One winner will receive a pair of FitFlop new arrival sneakers of their choice.
    • The prize is valued up to $250 AUD.
    • The prize is not transferable or redeemable for cash.

    Winner Selection & Notification:

    • The winner will be chosen at random from all valid entries.
    • The winner will be notified via Instagram Direct Message and must respond within 72 hours to claim their prize.
    • If the winner does not respond within the timeframe, a new winner will be drawn.

    General Terms:

    • This giveaway is in no way sponsored, endorsed, or administered by Instagram.
    • By entering, participants agree to Instagram’s terms of use and acknowledge that FitFlop Australia hold no liability for issues related to the competition.
    • FitFlop reserves the right to modify or cancel the competition at any time if necessary.
    • By entering, you confirm that you have read and agree to these terms and conditions.

    Orders to New Zealand over $1000

    Customers may be subject to duties and taxes for international orders over $1000NZ.

    Final Sale Collection Terms & Conditions

    Before proceeding with your purchase, we kindly ask you to take a moment to read through the Terms and Conditions associated with our Final Sale Collection. By purchasing an item from this collection, you agree to the following terms:

     

    1. Final Sale Policy

    The items included in the Final Sale Collection are considered final sale and are not eligible for refunds, exchanges, or store credit, except as outlined below.

     

    2. No Refunds or Exchanges

    All sales of items tagged with "Final Sale" are final. Once purchased, these items cannot be returned for a refund, exchanged for a different item, or returned for store credit.

     

    3. Exception for Faulty Items

    Notwithstanding the above, if you receive an item that is faulty or damaged, you may be entitled to a refund or exchange. In such cases, please contact our Customer Service team within 30 days of receiving the item to initiate the return process for a faulty item. To expedite your request, be prepared to provide:

    • A detailed description of the fault or damage
    • Photographic evidence of the fault or damage
    • Your order number and contact information

    Our Customer Service team will assess your return request for a faulty item on a case-by-case basis in accordance with our Return Policy.

    Please note that all original shipping fees and the “Free Returns” coverage are non-refundable. These service fees are applied at the time of shipment and are not eligible for reimbursement unless your item is confirmed to be faulty or incorrect upon receipt.

    Special Sale Terms and Conditions:

    1. Special sales are exclusively valid for online purchases made at https://www.fitflop.com.au/

    2. Offers are applicable only to existing sale items and cannot be combined with any other promotions, discounts, or offers unless explicitly stated.

    3. All purchases made during a Special Sale are final. No returns or refunds will be accepted unless the item is found to be faulty. Please carefully review your order before completing the purchase.

    4. Items purchased during Special Sales cannot be exchanged for different sizes, colors, or styles. Please refer to the sizing guides provided on the website to ensure accurate fit.

    5. Discounts are automatically applied at checkout.

    6. No further reductions will be applied at checkout. Fitflop reserves the right to modify, extend, or cancel the Sale at any time without prior notice.

    7. Special Sales are subject to stock availability. Fitflop does not guarantee the availability of all items throughout the duration.

    8. Fitflop is not liable for any technical malfunctions, website downtime, or errors that may occur during Special Sale periods.
    9. Examples of Special Sales include (but are not limited to): Birthday Sale, Leap Year Flash Sale, Mega Sale Event 

     

    Thank you for visiting our website. By purchasing a product from this website, you agree to the Fine Print below, which among other things, defines the terms of use of this website, along with our refund and exchange policy.

     

    Cancellation Of Orders

    Edmocorp reserves the right to cancel, at any time before delivery and for whatever reason, an Order that it has previously accepted. Edmocorp may do this for example, but without limitation, where:

    (a) Edmocorp suppliers are unable to supply Goods that they have previously promised to supply;

    (b) An event beyond Edmocorp’s control, such as storm, fire, flood, earthquake, terrorism, power failure, war, strike or failure of computer systems, means that Edmocorp is unable to supply the Goods within a reasonable time;

    (c) Goods ordered were subject to an error on the FitFlop website or advertising material, for example, in relation to a description, price or image, which was not discovered prior to the Order being accepted;

    Disclaimer Of Warranty

    The materials on this site are provided 'as is' without warranties of any kind either express or implied. To the fullest extent possible pursuant to the applicable law, Edmocorp disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or other violation of rights. Edmocorp does not warrant or make any representations regarding the use, validity, accuracy, or reliability of, or the results of the use of, or otherwise respecting, the materials on this site or any sites linked to this site.

    Limitation Of Liability

    Under no circumstances, including, but not limited to, negligence, shall Edmocorp be liable for any direct, indirect, special, incidental or consequential damages, including, but not limited to, loss of data or profit, arising out of the use, or the inability to use, the materials on this site, even if Edmocorp or an Edmocorp employee or representative has been advised of the possibility of such damages. If your use of materials from this site results in the need for servicing, repair or correction of equipment or data, you assume any costs thereof.

    Terms Of Use Revision

    Edmocorp may at any time revise these Terms of Use by updating this posting. By using this Site, you agree to be bound by any such revisions and should therefore periodically visit this page to determine the then current Terms of Use to which you are bound.

    Trademarks

    The trademarks, servicemarks, and logos (the 'Trademarks') used and displayed on this Site are registered and unregistered Trademarks of Edmocorp and others. Nothing on this Site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Trademark displayed on the Site, without the written permission of the Trademark owner. Edmocorp aggressively enforces its intellectual property rights to the fullest extent of the law. The name of FitFlop , the FitFlop’’logo or the term FitFlop may not be used in any way, including in advertising or publicity pertaining to distribution of materials on this Site, without prior, written permission. Edmocorp prohibits use of the 'FitFlop' logo as a 'hot' link to any Edmocorp site unless establishment of such a link is approved in advance by Edmocorp in writing.

    Copyright

    The copyright in all material provided on this Site is held by Edmocorp or by the original creator of the material. Except as stated herein, none of the material may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Bstore or the copyright owner.

    Permission is granted exclusively to display the materials on this Site while maintaining a real-time or near real-time connection to the Site, for personal, noncommercial use only, provided you do not modify the materials and that you retain all copyright and other proprietary notices contained in the materials visible at all times. This permission terminates automatically if you breach any of these terms or conditions. Upon termination, you will immediately terminate the connection to this Site and remove whatever materials you may have in your computer's "cache" under the terms and conditions of this agreement.

    You also may not, without Edmocorp’s permission, 'mirror' any material contained on this Site on any other server. Any unauthorized use of any material contained on this Site may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.

    Acceptance Of Contract Terms

    The following are terms of a legal agreement between you and  FitFlop Limited trading as Edmocorp . By accessing, browsing and/or using this site (hereinafter 'Site'), you acknowledge that you have read, understood, and agree to be bound by these terms and to comply with all applicable laws and regulations. If you do not agree to these terms, do not use this Site. The material provided on this Site is protected by law, including, but not limited to, Australian Copyright law and international treaties. This Site is controlled and operated by Edmocorp from its offices within Australia. Edmocorp makes no representation that materials in this Site are appropriate or available for use in other locations, and access to them from territories where their contents are illegal is explicitly prohibited. Those users who choose to access this Site from other locations do so on their own initiative and are responsible for compliance with applicable local laws.